1. "It's lazy of the local shopkeepers in Puerto Vallarta to close in the afternoons. I often needed to buy things during 'siesta' time -- this closure of shops should be banned."
2. "We booked an excursion to a water park but no-one told us we had to bring our own swimsuits and towels. We assumed it would be included in the holiday price."
3. "The beach was too sandy. We had to clean everything when we returned to our room.”
4. "No-one told us there would be fish in the water. The children were scared.”
5. "Although the brochure said that there was a fully equipped kitchen, there was no egg-slicer in the drawers."
5. "We went on holiday to Spain and had a problem with the taxi drivers as they were all Spanish."
6. "The roads were uneven and bumpy so we could not read the local guide book during the bus ride to the resort. Because of this, we were unaware of many things that would have made our holiday more fun."
7. "It took us 9 hours to fly home from Jamaica to England. It took the Americans only 3 hours to get home. This seems unfair."
8. "I compared the size of our one-bedroom suite to our friends' three-bedroom suite and ours was significantly smaller."
9. "When we were in Spain, there were too many Spanish people there. The receptionist spoke Spanish, the food was Spanish. No one told us that there would be so many foreigners."
10. "We had to line up outside to catch the boat and there was no air-conditioning."
11. "It is your duty as a tour operator to advise us of noisy or unruly guests before we travel."
12. "I was bitten by a mosquito. The brochure did not mention mosquitoes."
