AHHHHHHHH!!! [Spell check tells me I spelled "AHHHHHH" wrong. If anybody knows a better spelling PLEASE contact me:-)] Since I'm a guy [not to be confused with "goy"], whenever I hear a problem I instinctively try to find a solution. That's a guy thing to do. But then I remind myself that the solution to every person's problems resides in their soul, so unless I can be completely with them in a deep emotional and spiritual way the best thing to do is just to BE THERE for them.
"A warm and tender hand".